NORDGRYD
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DOCUMENTATION

Get up and running.

Guides for operators and administrators across the NordGryd app suite — from your first site to multi-tenant rollout. Looking for the deep technical reference? Talk to your onboarding engineer.

QUICK START

From zero to your first work order in an afternoon.

  1. Create your organisation and pick your industry — the platform re-labels itself to match.
  2. Add your sites and assets (import a spreadsheet or add them by hand).
  3. Invite your team and set roles.
  4. Raise your first ticket and watch the SLA clock start.
Book onboarding Platform overview
Getting started

Set up your org, industry profile, sites, assets and team.

  • Creating your organisation
  • Choosing your industry profile
  • Importing sites & assets
  • Inviting your team & roles
IMS — Maintenance

Day-to-day maintenance: tickets, work orders, inspections and schedules.

  • Raising & routing tickets
  • Work orders & time-on-site
  • Inspection mode (offline)
  • Preventive maintenance plans
Center — Service desk

SLAs, assignment groups, escalations and the knowledge base.

  • SLA policies & coverage calendars
  • Teams & assignment groups
  • Escalation ladders
  • Knowledge base & deflection
Cloud — Monitoring

Telemetry ingestion, connectors, KPIs and alerts.

  • Connecting a data source
  • Reading the fleet dashboard
  • Alerts & thresholds
  • Live Monitoring add-on
Administration

Tenants, billing, branding, terminology and access control.

  • Branding & custom domains
  • Terminology overrides
  • Roles & permissions
  • Billing & subscriptions
Integrations & API

Webhooks, SSO and connecting NordGryd to the rest of your stack.

  • Outbound webhooks
  • Single sign-on
  • Importing & exporting data
  • API access (on request)

Can't find what you need?

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