The free self-service face of Center. Every staff member gets a place to search the knowledge base, raise and track requests, and read announcements - without picking up the phone.
Searchable help articles with views and feedback - the first line of deflection.
Staff submit requests that flow straight into Center with full status visibility.
Broadcast policies and notices, with acknowledgement tracking for the critical ones.
A personal view of everything a user has open, in progress or resolved.
Bundled free with Center - turn it on for the whole organisation.
Same login, same workspace - no separate account to manage.
ServiceDesk and Center are two faces of one system: end users self-serve here; agents triage, escalate and resolve in Center on real SLAs. Nothing falls between the two.