A tower company maintaining 3,200 sites where diesel-genset reliability is the difference between uptime and an SLA breach.
Failover audits were manual and quarterly, so rectifier and genset issues festered between checks. SLA timers lived in a separate system, and the NOC had no early warning before a site went dark.
Center brought SLA-tracked incidents and preventive schedules onto distributed towers, with offline-first capture so engineers in low-connectivity areas still logged work. Repeat-fault detection flagged the worst-performing sites first.
Genset-related outages fell 40% and the network held 99.7% uptime, with audits now continuous instead of quarterly.
See how NordGryd would map to your sites and assets.