Asset Registry
Tag any physical thing — towers, inverters, gensets, HVAC, pumps. Hierarchical sites, custom fields per asset type, photo + document storage.
- 3,247 assets across 89 sites
- Custom fields per asset type
- GPS pinning + map view
Fault Management
Tickets routed to the right engineer based on skill, location, SLA. Live SLA timers, escalation rules, NOC-friendly kanban.
- SLA timers turn red at 30 min
- Routing by skill + GPS
- Auto-escalation rules
Asset Care (PM)
Recurring plans with dynamic checklists. Generates work orders automatically. Survives the field engineer dropping their phone.
- Quarterly / monthly / custom recurrence
- Dynamic checklist editor
- Auto-generated work orders
Field Engineer App
Offline-first mobile. GPS check-in, annotated photos, signature capture, parts logging. Sync queue survives a tunnel.
- Offline mode with sync queue
- Annotated photo evidence
- Customer signature capture
Client Portal
Read-only views for your customers. Their assets, their tickets, their close-out PDFs. White-labelled per tenant.
- Tenant-level branding
- Filtered to client scope
- PDF close-out reports
Reporting & Analytics
MTTR trends, SLA heatmaps, repeat-fault leaderboards. Schedule weekly PDFs. Export everything.
- 90-day MTTR trends
- SLA compliance heatmaps
- Scheduled PDF / CSV export